terms of service.
last updated: march 2026
overview
These terms explain what you can expect from High Elm Studio and what we ask in return. They apply to anyone who uses this website or engages with our services.
By using this website, you agree to these terms.
who we are
High Elm Studio is the trading name of High Elm Productions Ltd (Companies House number: 15336186), an AI implementation agency based in the United Kingdom.
Contact: hello@highelm.studio
what we offer
We offer AI implementation services to established businesses. These are described in detail on our Services page, but broadly:
- Discover — an audit of your business to find where AI can earn its place
- Build — designing and building AI systems for internal use or customer-facing use
- Grow — ongoing support and continuous improvement
Work is scoped and agreed in a separate client agreement before any project begins.
the chat tool
Our website includes an AI-powered chat interface. This is a diagnostic tool to help us understand your situation before Neil responds personally.
Please be aware:
- The chat is powered by AI and is not a human
- Responses from the AI are not professional legal, financial or technical advice
- Neil (a real human) will review your conversation and follow up directly
your responsibilities
When using this website and chat tool, you agree to:
- Provide accurate information about yourself and your business
- Not use the tool for any unlawful purpose
- Not attempt to manipulate, deceive, or extract harmful outputs from the AI system
- Not share confidential information belonging to third parties without their consent
our responsibilities
We will:
- Handle your data in line with our Privacy Policy
- Respond to chat submissions within 24 hours on business days
- Be transparent about the use of AI in our work
- Deliver any agreed services professionally and to the best of our ability
intellectual property
All content on this website — including copy, design, and code — belongs to High Elm Studio unless otherwise stated.
Any materials we create specifically for you as part of a project are yours once payment is complete, unless the project agreement states otherwise.
limitation of liability
We are not liable for:
- Any indirect or consequential loss arising from use of this website or our services
- Decisions you make based on information from the AI chat tool
- Disruption to third-party services (Anthropic, Netlify, etc.) that are outside our control
Our total liability in any matter is limited to the amount paid for the relevant service.
governing law
These terms are governed by the laws of England and Wales.
changes
We may update these terms from time to time. The date at the top of this page will reflect the most recent version.